Processing Time means the time it takes to prepare your (item)s to ship from our warehouse. It varies from category to category, most of items we ship in 2 - 4 business days. For custom engraved/personalized items order processing time is 3 - 7 business days. If for any item processing time is more than 2 - 4 days then it is mentioned on that product page in detailed description section.

Currently we are offering 3 shipping ways, their delivery times are given below:

Expedited Shipping: For expedited shipping we mostly ship package by either DHL or Postal Express shipping. Delivery time by DHL/Fedex/Special Line is 3 - 6 business days and by EMS is 4 - 11 days.

Standard Shipping: Once package is shipped out it takes 10 - 16 business days for package to arrive depending on your country's postal service and customs clearance speed.

Free Shipping: Once package is shipped out it takes 12 - 20 business days for package to arrive depending on your country's postal service and customs clearance speed.

Orders must be cancelled within 12 hours after placing the order,
For personalized or custom engraved items Order Cancellation request must be sent to service@greatabox.com within 1 hours of placing an order, because once an item is engraved then we are not in a position to cancel an order.

After placing an order you should receive an “Order Confirmation” email with all your order details. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder, add service@greatabox.com to your email address list.

We offer big discounts on wholesale orders. For any information regarding bulk orders please contact us by emailing to: service@greatabox.com

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

If something is still missing, please contact us immediately at service@greatabox.com.

No. We are sorry but we personalize item only for you so we do not offer return/refund for personalized items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please contact us for refund approval
Please note that personalized/customized products can not be returned or exchanged as these are made especially for you, so please take special care during purchasing of personalized products and provide complete and correct information.