Refund policy

Your refund request will be approved in the following cases:

Order cancellation
You can cancel your order within 2 hours of placing the order via Contact Us.

Defective/damaged/incorrect item
You can request a replacement or a refund by File A Complaint via Contact Us. You should contact us within 30 days of receiving your order.

The funds will be returned to the payment method that the payer initially used to make the purchase. Depending on the form of payment, you will receive your refund within:

- PayPal: max 3 business days
- Credit/debit card: max 14 business days

You will receive a refund notification via email/phone provided at checkout once we authorize the refund. If you do not see a credit to your account within 14 business days, please present this notification to your banking institution so they may help you facilitate the process.

Due to the fact that Greatabox products are personalized & printed-on-demand items, we will not accept returns. But do not worry, if there is an issue with your order, we will refund or send you a replacement.

For some non-customized products we allow returns, If you need to return the goods, you should contact us first to obtain the authorization and the specific return address. For returns not caused by product quality problems, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

* Discount codes will not be refunded as monetary value.

* Please remember to attach an image of proof in the contact form for a damaged/defective/incorrect item, without the proof, we refuse to handle the case.

* Please be reminded that our policy lasts 30 days from the delivery date or 60 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.

 

You can find Our contact address in our notice.